APA Style

BICKNELL, B., Bicknell, K, D. (1995). The Road Map to Repeatable Success: Using QFD to Implement Change . London: CRC Press.

MLA Style

BICKNELL, BARBARA., Bicknell, Kris, D,. "The Road Map to Repeatable Success: Using QFD to Implement Change". London: CRC Press, 1995. Text.