APA Style
TJIPTONO, F.
(2004).
Prinsip-prinsip Total Quality Service (TQS)
(
4)
.
Yogyakarta:
Andi.
MLA Style
TJIPTONO, FANDY.
"Prinsip-prinsip Total Quality Service (TQS)".
4
Yogyakarta:
Andi,
2004.
Text.