APA Style
TJIPTONO, F., Agung, G.
(2005).
Service, Quality & Satisfaction
(
1)
.
Yogyakarta:
Andi.
MLA Style
TJIPTONO, FANDY., Agung, Gregorius.
"Service, Quality & Satisfaction".
1
Yogyakarta:
Andi,
2005.
Text.