APA Style

METZGER, N., FERENTINO, J, M. (1983). The Arbitration and Grievance Process: a guide for health care supervisors (1). London: Aspen.

MLA Style

METZGER, NORMAN., FERENTINO, JOSEPH, M.. "The Arbitration and Grievance Process: a guide for health care supervisors". 1 London: Aspen, 1983. Text.