APA Style

PIKE, J., BARNES, R. (1996). TQM In Action: A Practical Approach to Continous Perfomance Improvement (2). London: Chapman & Hall.

MLA Style

PIKE, JOHN., BARNES, RICHARD. "TQM In Action: A Practical Approach to Continous Perfomance Improvement". 2 London: Chapman & Hall, 1996. Text.