APA Style

Vandermerwe, S, L, C, T, M. (1994). Competing Through Services: Strategy and Implementation (1). Englewood Cliffs: Prentice-Hall.

MLA Style

Vandermerwe, Sandra, Lovelock,, Christopher, Taishoff,, Marika. "Competing Through Services: Strategy and Implementation". 1 Englewood Cliffs: Prentice-Hall, 1994. Text.