APA Style

Gutek, B, A., Welsh, T. (2000). The brave new service strategy: aligning customer relationships, market strategies, and business structures (1). New York: Amacom.

MLA Style

Gutek, Barbara, A.., Welsh, Theresa. "The brave new service strategy: aligning customer relationships, market strategies, and business structures". 1 New York: Amacom, 2000. Text.