The brave new service strategy: aligning customer relationships, market strategies, and business structures

Text

The brave new service strategy: aligning customer relationships, market strategies, and business structures

Gutek, Barbara A. - Personal Name; Welsh, Theresa - Personal Name;

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Pojok Suwarsono-Lukia 658.812 Gut t

3330000625001

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Detail Information

Series Title: -
Call Number: 658.812 Gut t
Publisher: New York : Amacom., 2000
Collation: xvi, 316p; 23 cm
Language
ISBN/ISSN: 0-8144-0527-4
Classification: 658.812
Content Type: -
Media Type: -
Carrier Type: -
Edition: 1
Subject(s): Customer Services
Specific Detail Info: -
Statement of Responsibility: -

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