APA Style

KAPLAN, R, S., NORTON, D, P. (1996). The Balanced Scorecard: Translating Strategy into Action (1st ed.). Boston: Harvard Business School Press.

MLA Style

KAPLAN, ROBERT, S.., NORTON, DAVID, P.. "The Balanced Scorecard: Translating Strategy into Action". 1st ed. Boston: Harvard Business School Press, 1996. Text.