APA Style

Borisoff, D., Victor, D, A. (1997). Conflict Management : A Communication Skills Approch, 2nd.Ed. (2). New York: Allyn & Bacon.

MLA Style

Borisoff, Deborah., Victor, David, A.. "Conflict Management : A Communication Skills Approch, 2nd.Ed.". 2 New York: Allyn & Bacon, 1997. Text.