APA Style

Greenberg, P. (2002). CRM at the Speed of Light; Capturing and Keeping Customers in Internet Real Time, 2nd Ed. (2). New York: McGraw-Hill/Osborne.

MLA Style

Greenberg, Paul. "CRM at the Speed of Light; Capturing and Keeping Customers in Internet Real Time, 2nd Ed.". 2 New York: McGraw-Hill/Osborne, 2002. Text.