APA Style

Foster, T, R. (2002). How to be Better at Customer Care: Memberikan Perhatian kepada Pelanggan (1). Jakarta: Elex Media Komputindo.

MLA Style

Foster, Timothy, R.V. "How to be Better at Customer Care: Memberikan Perhatian kepada Pelanggan". 1 Jakarta: Elex Media Komputindo, 2002. Text.