APA Style

Mitroff, I, I., Anagnos, G. (2000). Managing Crises Before They Happen : What Every Executive and Manager Needs to Know About Crisis Management . New York: Amacom.

MLA Style

Mitroff, Ian, I.., Anagnos, Gus. "Managing Crises Before They Happen : What Every Executive and Manager Needs to Know About Crisis Management". New York: Amacom, 2000. Text.