APA Style
TJIPTONO, F.
(2002).
Prinsip-Prinsip Total Quality Service (TQS), Ed.2
(
2)
.
Yogyakarta:
Andi.
MLA Style
TJIPTONO, FANDY.
"Prinsip-Prinsip Total Quality Service (TQS), Ed.2".
2
Yogyakarta:
Andi,
2002.
Text.