APA Style

GOETSCH, D, L., Davis, S, B. (2000). Quality Management : Introduction to Total Quality Management for Production, Processing, and Services . New Jersey: Prentice Hall.

MLA Style

GOETSCH, DAVID, L.., Davis, Stanley, B.,. "Quality Management : Introduction to Total Quality Management for Production, Processing, and Services". New Jersey: Prentice Hall, 2000. Text.