APA Style

FITZSIMMONS, J, A., FITZSIMMONS, M, J. (2006). Service Management: Operations, Strategy and Information Technology 5th.ed (5). New York: McGraw-Hill.

MLA Style

FITZSIMMONS, JAMES, A.., FITZSIMMONS, MONA, J.. "Service Management: Operations, Strategy and Information Technology 5th.ed". 5 New York: McGraw-Hill, 2006. Text.