APA Style

FITZSIMMONS, J, A., FITZSIMMONS, M, J. (2001). Service Management: Operations, Strategy, and Information Technology, 3rd edition (3). New York: McGraw-Hill.

MLA Style

FITZSIMMONS, JAMES, A.., FITZSIMMONS, MONA, J.. "Service Management: Operations, Strategy, and Information Technology, 3rd edition". 3 New York: McGraw-Hill, 2001. Text.