APA Style

FITZSIMMONS, J, A., FITZSIMMONS, M, J. (2001). Service Management: Operations, Strategy, and Information Technology, 3th. Ed. (3). New York: .

MLA Style

FITZSIMMONS, JAMES, A.., FITZSIMMONS, MONA, J.. "Service Management: Operations, Strategy, and Information Technology, 3th. Ed.". 3 New York: , 2001. Text.