APA Style

LOVELOCK, C, H., Wirtz, J. (2004). Services Marketing; Managing People, Technology, Strategy, 5th Ed. (5). New Jersey: Pearson/Prentice Hall.

MLA Style

LOVELOCK, CHRISTOPHER, H.., Wirtz, Jochen. "Services Marketing; Managing People, Technology, Strategy, 5th Ed.". 5 New Jersey: Pearson/Prentice Hall, 2004. Text.