APA Style

Siska, E, -, 0. (2007). The Influence Of Service Quality Toward Customer Satisfaction In Order To Create Customer Loyalty In Banking Industry ( A Case of BRI Cik Ditiro Yogyakarta ) . Yogyakarta: FE-UII.

MLA Style

Siska, Endyana, -, 03311031,. "The Influence Of Service Quality Toward Customer Satisfaction In Order To Create Customer Loyalty In Banking Industry ( A Case of BRI Cik Ditiro Yogyakarta )". Yogyakarta: FE-UII, 2007. Text.