The Loyalty Effect : The Hidden Force Behind Growth, Profits, and Lasting Value

Text

The Loyalty Effect : The Hidden Force Behind Growth, Profits, and Lasting Value

Reichheld, Frederick F. - Personal Name; Teal, Thomas - Personal Name;

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Series Title: -
Call Number: 658.4 Rei T
Publisher: Boston : Harvard Business School Press., 1996
Collation: xii; 323p,; 24 cm.
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ISBN/ISSN: 0-87584-448-0
Classification: 658.4
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Subject(s): Labor Productivity,Customer Relations,Consumer & J
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Statement of Responsibility: -

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