APA Style
GASPERSZ, V.
(2002).
Total Quality Management (TQM), Cet. 2
.
Jakarta:
Gramedia Pustaka Utama.
MLA Style
GASPERSZ, VINCENT.
"Total Quality Management (TQM), Cet. 2".
Jakarta:
Gramedia Pustaka Utama,
2002.
Text.