APA Style

GOETSCH, D, L., Davis, S, B. (1994). Introduction To Total Quality: Quality Management for Production Processing and Service; Second Edition (2). New York: Prentice Hall.

MLA Style

GOETSCH, DAVID, L.., Davis, Stanley, B.,. "Introduction To Total Quality: Quality Management for Production Processing and Service; Second Edition". 2 New York: Prentice Hall, 1994. Text.