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Managing Information Technology - FOURHT EDITION

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The fourth edition of this widely used M.B.A. and advanced undergraduate textbook continues the tradition of the earlier editions by focusing on how to effectively manage information technology (IT) within organizational settings. To help illustrate issues unique to IT management, more than two dozen original case studies that span a wide range of topics are included at the end of each major section. These include camouflaged but real situations, as well as identified case studies of major multinational firms (including Compaq, Cummins Engine, IBM, and Owens Corning).

The overall structure of the book has been retained: Following an introductory chapter on IT as an enabler and chapters on three technology topics (hardware, software, and networking), we present numerous examples of three major types of IT applications (organizational systems, managerial support systems, and e-commerce applications); methodologies and techniques for developing, purchasing, and implementing systems and user support; and alternative approaches to planning and managing IT resources and the information system (IS) organization itself. Every chapter has been extensively revised for this new edition; the chapter on e-commerce applications has been totally rewritten to reflect the use of the Internet for conducting business with other businesses (B2B) and end consumers (B2C). The separate chapter on social and ethical issues in the third edition has been replaced by the inclusion of these topics in relevant chapters, and a new chapter on IT project management has been added at the end of Part III.

The new case studies in this edition deal with the decision to acquire an ERP system or not, a "big bang" ERP system implementation, the deployment of a large interorganizational system for a manufacturer and its distributors, business process reengineering in a major government facility, merger and acquisition challenges for IT organizations, and the provision of support for a new plant in Mexico.

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