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123
from your keywords:
subject="Service"
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Service Management: Operations, Strategy, and Information Technology, 3rd edi…
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FITZSIMMONS, JAMES A.
FITZSIMMONS, MONA J.
Edition
3
ISBN/ISSN
0-07-118115-D
Collation
-
Series Title
-
Call Number
658.8 Fit S
Edition
3
ISBN/ISSN
0-07-118115-D
Collation
-
Series Title
-
Call Number
658.8 Fit S
Availability
1
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Service Marketing; Integrating Customer Focus Across the Firm, 3rd Ed.
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Zeithaml, Valarie A.
Bitner, Mary Jo
Edition
3
ISBN/ISSN
0-07-119914-4
Collation
xx; 668p,; 25 cm.
Series Title
-
Call Number
658.8 Zei S
Edition
3
ISBN/ISSN
0-07-119914-4
Collation
xx; 668p,; 25 cm.
Series Title
-
Call Number
658.8 Zei S
Availability
1
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Services Marketing, 2nd. Ed.
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LOVELOCK, CHRISTOPHER H.
Edition
2
ISBN/ISSN
0-13-807066-0
Collation
xvi; 526p,; 24 cm.
Series Title
-
Call Number
658.8 Lov S
Edition
2
ISBN/ISSN
0-13-807066-0
Collation
xvi; 526p,; 24 cm.
Series Title
-
Call Number
658.8 Lov S
Availability
4
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Service Marketing : A Managerial Perspective
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McCOLL, ROD
CALLAGHAN, BILL
PALMER, ANDRIAN
Edition
-
ISBN/ISSN
0-07-470257-2
Collation
xii; 532p,; 21 cm.
Series Title
-
Call Number
658.8 McC S
Edition
-
ISBN/ISSN
0-07-470257-2
Collation
xii; 532p,; 21 cm.
Series Title
-
Call Number
658.8 McC S
Availability
2
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Service Management and Marketing : Managing the Moments of Truth in Service C…
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Gronroos, Christian
Edition
-
ISBN/ISSN
0-669-20035-2
Collation
xxii; 298p,; 24 cm.
Series Title
-
Call Number
658.8 Gro S
Edition
-
ISBN/ISSN
0-669-20035-2
Collation
xxii; 298p,; 24 cm.
Series Title
-
Call Number
658.8 Gro S
Availability
4
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Service Management and Operations, 2nd. Ed.
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MURDICK, ROBERT G.
RENDER, BARRY
RUSSELL, ROBERTA S.
Haksever, Cengiz
Edition
2
ISBN/ISSN
0-13-017396-7
Collation
xx; 584p,; 27 cm.
Series Title
-
Call Number
658.5 S
Edition
2
ISBN/ISSN
0-13-017396-7
Collation
xx; 584p,; 27 cm.
Series Title
-
Call Number
658.5 S
Availability
6
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Service Breakthtroughs ; Changing the Rules of the Game
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Heskett, James L.
Sasser, Jr, W. Earl
Hart, Christopher W. L
Edition
-
ISBN/ISSN
29146755
Collation
xi; 306p,; 23 cm.
Series Title
-
Call Number
658.812 Hes S
Edition
-
ISBN/ISSN
29146755
Collation
xi; 306p,; 23 cm.
Series Title
-
Call Number
658.812 Hes S
Availability
2
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Services Marketing : Integrating Customer Focus Across the Firm, 2nd Ed.
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Zeithaml, Valarie A.
Bitner, Mary Jo
Edition
-
ISBN/ISSN
0-07-231221-1
Collation
xxviii; 620p,; 28 cm.
Series Title
-
Call Number
658.8 Zei S
Edition
-
ISBN/ISSN
0-07-231221-1
Collation
xxviii; 620p,; 28 cm.
Series Title
-
Call Number
658.8 Zei S
Availability
4
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Service Operations Management; Strategy, Design and Delivery
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Muhlemann, Alan
Hope, Christine
Edition
-
ISBN/ISSN
0-13-149915-7
Collation
viii; 351p,; 26 cm.
Series Title
-
Call Number
658.503 8 Hop S
Edition
-
ISBN/ISSN
0-13-149915-7
Collation
viii; 351p,; 26 cm.
Series Title
-
Call Number
658.503 8 Hop S
Availability
2
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Service Marketing, Third Edittion
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LOVELOCK, CHRISTOPHER H.
Edition
-
ISBN/ISSN
0-13-461377-5
Collation
0p,; 0 cm.
Series Title
-
Call Number
658.8 Lov S
Edition
-
ISBN/ISSN
0-13-461377-5
Collation
0p,; 0 cm.
Series Title
-
Call Number
658.8 Lov S
Availability
1
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