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61
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subject="Customer"
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Customer Relationship Management; A Databased Approach
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Kumar, V.
Reinartz, Werner J.
Edition
1
ISBN/ISSN
0-471-27133-0
Collation
xxiv; 323p,; 24 cm.
Series Title
-
Call Number
658.812 Kum C
Edition
1
ISBN/ISSN
0-471-27133-0
Collation
xxiv; 323p,; 24 cm.
Series Title
-
Call Number
658.812 Kum C
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2
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Benchmarking Customer Service ; How to...
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Peters, Glen
Edition
-
ISBN/ISSN
0-273-61069-4
Collation
viii; 217p,; 24 cm.
Series Title
-
Call Number
658.812 Pet B
Edition
-
ISBN/ISSN
0-273-61069-4
Collation
viii; 217p,; 24 cm.
Series Title
-
Call Number
658.812 Pet B
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1
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Customer Loyalty: How to Earn It, How to Keep It
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Griffin, Jill
Edition
1st ed
ISBN/ISSN
0-02-912977-X
Collation
viii, 242 p; 23 cm
Series Title
-
Call Number
658.8 Gri c
Edition
1st ed
ISBN/ISSN
0-02-912977-X
Collation
viii, 242 p; 23 cm
Series Title
-
Call Number
658.8 Gri c
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1
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The Quest for Loyalty: Creating Value Through Partnership
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Cook, Scott D.
Edition
-
ISBN/ISSN
0-87584-745-5
Collation
xxvi, 278 hlm. : il. ; 24 cm. + index.
Series Title
-
Call Number
658.812 COO q
Edition
-
ISBN/ISSN
0-87584-745-5
Collation
xxvi, 278 hlm. : il. ; 24 cm. + index.
Series Title
-
Call Number
658.812 COO q
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1
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Developing New Banking Products A Manager's Guide
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Reidenbach, R. Eric Grubbs, M. Ray
Edition
1
ISBN/ISSN
0-13-204603-2
Collation
xii, 206 p.; 23 cm.
Series Title
-
Call Number
332.17 Rei d
Edition
1
ISBN/ISSN
0-13-204603-2
Collation
xii, 206 p.; 23 cm.
Series Title
-
Call Number
332.17 Rei d
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1
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Services Marketing
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Palmer, Adrian
Edition
1
ISBN/ISSN
0-07-470257-2
Collation
xiii, 532 p; 22 cm
Series Title
-
Call Number
658.8 pal s
Edition
1
ISBN/ISSN
0-07-470257-2
Collation
xiii, 532 p; 22 cm
Series Title
-
Call Number
658.8 pal s
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1
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The brave new service strategy: aligning customer relationships, market strat…
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Gutek, Barbara A.
Welsh, Theresa
Edition
1
ISBN/ISSN
0-8144-0527-4
Collation
xvi, 316p; 23 cm
Series Title
-
Call Number
658.812 Gut t
Edition
1
ISBN/ISSN
0-8144-0527-4
Collation
xvi, 316p; 23 cm
Series Title
-
Call Number
658.812 Gut t
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On Great Service: a framework for action
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Berry, Leonard L.
Edition
1
ISBN/ISSN
0-02-918555-6
Collation
xi, 292p; 23 cm
Series Title
-
Call Number
658.562 Ber o
Edition
1
ISBN/ISSN
0-02-918555-6
Collation
xi, 292p; 23 cm
Series Title
-
Call Number
658.562 Ber o
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The Discipline of market leaders: choose your customers,narrow your focus, do…
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Treacy, Michael
Wiersema, Fred
Edition
1
ISBN/ISSN
0-201-40648-9
Collation
xvi, 208p; 23 cm
Series Title
-
Call Number
658.8 Tre t
Edition
1
ISBN/ISSN
0-201-40648-9
Collation
xvi, 208p; 23 cm
Series Title
-
Call Number
658.8 Tre t
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1
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The Customer Driven Company: Moving from Talk to Action
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Whiteley, Richard C.
Edition
-
ISBN/ISSN
0-201-60813-8
Collation
308 p; 23 cm
Series Title
-
Call Number
658.8 Whi c
Edition
-
ISBN/ISSN
0-201-60813-8
Collation
308 p; 23 cm
Series Title
-
Call Number
658.8 Whi c
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1
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